RIGHT OF WITHDRAW
In application of the provisions of the Uniform Commercial Code, unless otherwise specified by the regulations of the State of residence of the Consumer Customer, for products of the Seller and purchased by the Customer who holds the status of Consumer (the one who purchases as Private individual, without therefore entering a Sales Tax Number) -- there is a right of withdrawal within 14 days from the delivery of the products. For customers purchasing as a Company or Individual Firm, the right of withdrawal is never enforceable.
Specifically, the Consumer should write to the following e-mail address: info@wiautomation.com, indicating:
— Recipient [name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional]:
— I/we () hereby give notice of withdrawal from my/our () contract of sale of the following goods/services
— Ordered on ()/received on ()
— Name of consumer(s)
— Address of consumer(s)
— Date
1. The authorization to return the products does not constitute in any way recognition of flaws or non-conformity, the existence of which must be ascertained after the return through the inspection and technical analysis of the product(s), which may take: from 1 to 7 working days from the arrival of the goods in the warehouses of Parcop S.r.l. in the case the user holds the status of Consumer; or from 1 to 15 days if the user does not purchase while holding the status of Consumer.
2. To this purpose, therefore, the Customer is urged not to handle the product beyond what is strictly necessary and must wrap the original packaging of the products with other protective packaging that preserves their integrity and protects them during transport even from writing or labelling;
3. The products, of which the Seller authorizes the return for the aforementioned reasons, must be returned by the Customer through a carrier with traceable and always insured shipment in case of a value exceeding € 500, together with a copy of the return authorization notice bearing the "Return Code", to the following address within:
-14 (fourteen) days from the reporting of the flaw or non-conformity;
In the event that, as a result of the inspection checks reveals any tampering with the product, the Seller will not return the amount paid by the buyer and will promptly notify the Customer of such decision.
CANCELLATION AND REFUNDS
1. All product orders are subject to product availability. The Site is constantly and automatically updated in order to ensure maximum correspondence between the Seller's availability and the availability indicated on the Site.
2. The site does not display the quantities of product available at the time of the order, as the simultaneous access of many user-customers, the simultaneous possibility of "offline" orders as well as the variable quantity of each product that depend on the supplying company, change the availability of the products, the Seller does not guarantee the certainty of allocation of the ordered goods.
3. For certain products, which are subject to price promotions, the Seller reserves the right to accept orders by reducing their quantities, subject to prior notice and acceptance by the Customer, failing which the order shall be deemed cancelled.
4. The Seller may cancel the order in case of products unavailability. In such cases, it shall inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed up the order stating the reasons. In such cases, the Seller proposes, before proceeding to refund, replacement with similar product or other available solution (surplus rush service, product under other conditions) as a solution which must always be expressly accepted by the Customer. In case of non-acceptance of the replacement product, the amount previously committed to the Customer's means of payment is refunded. Notice of the refund is given by e-mail.
5. In any case of cancellation of the order by the Seller, therefore for any reason whatsoever, it is intended that the Seller cannot be held liable for any damages arising from the cancellation.
6. The order may also be cancelled as a result of the Customer's request to be sent to the e-mail address info@wiautomation.com preventively evaluated and approved by the Seller - without charge in the only cases in which the latter has not initiated the order preparation, found via the "my orders" section or through e-mail communication of initiation of the order preparation. The refund of the price paid shall be made in accordance with the instructions to be provided, from time to time, by the Seller.
The cancellation may still be requested by the Customer, upon confirmation of Parcop S.r.l. against payment of the (i) administrative management fee, (ii) the cost of purchasing back-order components, (iii) transport costs, (iv) customs charges, (v) collection and currency exchange fees possibly already borne by Parcop S.r.l. in relation to the cancelled order, of a possible variable penalty equal to 40% on the value of the products subject to the request for cancellation, plus an additional decrease in value in the case of returning goods with conditions different from those in which they were sold. The total costs will be communicated to the Customer following the cancellation request. The cancellation will become effective upon the Customer's express confirmation of the costs communicated by Parcop S.r.l. In the absence of acknowledgement no later than 72 hours (effective), the confirmation of cancellation will be considered to have been tacitly provided. Any cost for the return shipment of the cancelled order shall be borne by the customer and must always be made by trackable shipment and must always be insured in case of value of the goods exceeds € 500.
PRODUCTS DAMAGED IN TRANSIT
If a package containing the products purchased by WiAutomation arrives in damaged condition at the customer's address, the customer should refuse delivery by the courier.
If the customer accepts delivery of the parcel, the customer must: (i) make Note of the damage on the delivery paper of the Courier so that WiAutomation may file a complaint; (ii) keep, as were delivered, the products, the original box and packing material received; and (iii) promptly notify WiAutomation by contacting customer service via e-mail at info@wiautomation.com to arrange an inspection of the courier and the removal of damaged products.
1. Upon delivery of the products, the Customer is required to check:
- that the number of packages being delivered corresponds to what is stated in the transport document;
- that the packaging is intact, undamaged, or otherwise altered and with intact seals.
2. Any external damage or any mismatch in the number of packages must be immediately objected to the delivering courier by marking "withdrawal with reservation". In the specific case of a damaged package, the following must be noted on the courier's waybill: "withdrawal with reservation as the package is damaged".
3. Once the courier's document has been signed, the Customer may not object in any way to the external characteristics of what has been delivered.
4. In the event that the Customer provides an incorrect shipping address, the order will be delayed and additional shipping and handling charges will be assessed for returned or re-addressed orders. It is not possible, in such a case, to request a refund.
REFUND APPLICATION METHOD
Once approved, the refund will be issued according to the payment method used at the moment of the purchase: Credit card, Paypal, bank transfer.
New and refurbished products are covered by a Wiautomation warranty of 12 months from the delivery date, the used products are guaranteed for 6 months by Wiautomation. If the item is not as described, you will have a full refund including all shipping costs. If the item is lost or damaged in transit will be refunded only in case of insurance. Whenever the User intends to make use of the remedies provided by the legal guarantee provided with the Products, the User shall contact the Holder at the email address info@wiautomation.com. The Holder shall promptly reply to the communication of the alleged lack of conformity and shall indicate to the User the specific procedure to be followed, taking into account the category of goods relating to the Product, and / or the alleged defect.
GUARANTEE VOID
The tampering, unauthorized removal, failure unfollow of the user instructions, the use of a different voltage from that prescribed, the fitting of non-genuine parts or do not comply with the technical specifications, failures for improper use of the device, the repair attempt by unqualified personnel, the damage caused by natural disasters and not (lightning, fire, flooding, vandalism, etc.), will void warranty. The warranty conditions will apply only to the product, object of malfunction, accompanied by the authorisation to return.
Parcop S.r.l., in the person of its legal representative pro tempore, with registered office in Monte Di Procida (NA) Via Filomarino III Tr. 13 (VAT code/fiscal code. 08668021218), email: info@wiautomation.com, certified email parcopsrl@pec.it, registered at the Register of Companies of Naples
(also merely as the “Seller”)
1) to make, through a special form ("quick quote"), present on the website, at the URL https://pl.wiautomation.com/quotation-request , a specific request for a quotation, in relation also to products that cannot be purchased or are not visible online, entering all the relevant details (by example, company name, email, product code, brand and quantity required);
2) receive the so-called "quick quotation" by contacting the number present at the above URL. After that, the negotiation will continue offline and the contract will be considered concluded with the receipt by Parcop S.r.l. of the order confirmation duly signed by the buyer and sent through official channels (email, or in the additional ways that may be specified on the site). Even in the case of offline purchase, these terms and conditions of sale will apply, and they will be attached or recalled to each quotation and duly accepted with appropriate signature. It is possible that the prices in the quotation differ from those online, due to variables such as, but not limited to, type of product, quantity and availability of the same.
If the Customer is registered, its billing and delivery information will be displayed automatically and can be changed as needed. If the Customer is not registered, he/she is required to enter this data with each purchase.
The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days.
Indicative delivery times for goods "Available on Order" range up to 10 weeks, in alternative case notification of delivery time will be made via e-mail. Cancellation of an "Available on Order" order occurs as in section 4-g of this documentation, "Availability and Order Cancellation." Delivery times are subject to change depending on delays on production by the manufacturer or delays on processing by the supplier.
- that the number of packages being delivered corresponds to what is stated in the transport document;
- that the packaging is intact, undamaged, or otherwise altered and with intact seals.
Specifically, the Consumer should write to the following email address: info@wiautomation.com, indicating:
— Recipient [name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional]:
— I/we () hereby give notice of withdrawal from my/our () contract of sale of the following goods/services (*)
— Ordered on ()/received on ()
— Name of consumer(s)
— Address of consumer(s)
— Date
In the event of receiving the wrong product with regard to what was ordered (to be understood as the only instance in which the error is attributable to the Seller) or damaged (due to causes attributable to the Seller or the courier) or altered or, in general, nonconforming, the Customer who holds the status of Consumer has the duty to report such errors and defects within the time limits provided by the Uniform Commercial Code and the legislation of the State of residence of the Consumer Customer, in the case of the provision of digital content or digital service. This paragraph also applies to goods bearing digital elements.
In the case of a purchase by a Customer who does not hold the status of Consumer, the rules of the Italian Civil Code, specifically Article 1495 of the Civil Code, which requires the reporting of flaws within 8 days of their discovery, shall apply with regard to the reporting of flaws. The action is limited to one year from delivery. Therefore, under these Terms and Conditions, the manufacturer's warranty of the purchased goods does not apply, since Parcop S.r.l. does not hold the status of authorized reseller.
b.1 Refurbished products are covered by the same legal warranty that applies to new products. However, it should be noted that, due to the inherent characteristics of refurbished (used) products any aesthetic and non-functional flaws, such as scratches, signs of wear and tear, lack of accessories not essential for the functioning of the product, will not be covered by the legal warranty. The Customer who purchases the refurbished product, that is, aware of the purchased product, in all its characteristics, cannot claim as a lack of conformity what is inherent in the product itself and accurately described.
In any case, the Customer has the burden of attaching, to the return email, for the consumer or, to the return form, for the company, appropriate photographic and/or video documentation from which the error or flaw is clearly evident.
This is without prejudice to the additional conventional warranty granted by the Seller for refurbished products, for a duration of up to 12 (twelve) months from purchase, where provided for and, therefore, specified in the relevant product sheet.
b.2 In the case of goods bearing digital elements, in the contractual relationship between the seller and the consumer (b2c), the seller is bound to keep the consumer aware of available updates, including security updates, necessary for the purpose of maintaining the conformity of such goods, and to provide them to the consumer, in the period of time:
or
If the consumer does not install the provided updates within a reasonable period of time, the seller shall not be liable for any lack of conformity resulting solely from the lack of the relevant update, except in the cases provided for in (a) and (b) of this Article, paragraph 2.
There is no lack of conformity if, at the time of the conclusion of the sales contract, the consumer was specifically informed that a particular characteristic of the goods deviated from the objective conformity requirements set forth in these standards, and the consumer expressly and separately accepted this deviation at the time of the conclusion of the sales contract.
In any case, for goods bearing digital elements - such as but not limited to Allen-Bradley PLC products - Parcop S.r.l. does not guarantee the presence of any firmware or any necessary level of firmware, nor can it otherwise provide it. Therefore, in such cases, no liability whatsoever can be attributed to Parcop S.r.l. It is the Customer's obligation to abide by the terms of any License Agreement relating to obtaining or installing firmware where present. Following receipt of the email and/or form and related documentation, the Seller evaluates the error, flaws and any on-conformity reported by the Customer and decides whether to authorize the return of the Products by providing a feedback, containing the "Return Code," via email to the address provided during the transmission of the order.
-14 (fourteen) days from the reporting of the flaw or non-conformity;
The Seller has the right to resolve the contract entered into by simply notifying the Customer and stating its reasons; in this case, the Customer is entitled solely to the return of any amount already paid with no further claim whatsoever.
The obligations assumed by the Customer, as well as the guarantee of the successful completion of the payment that the Customer makes by means referred to in Article 5, are essential in nature, so that by express agreement, the failure by the Customer to perform the services underlying the execution of the contract and the quality of the service (ex multis, conduct that hinders or does not facilitate the shipment of products by the Seller) may result in the termination of the contract by right under Article 1456 of the Italian Civil Code, without prejudice to the right for the Seller to take legal action for compensation for further damage.
These General Conditions of Sale are ruled by Italian law and shall be interpreted in accordance to it, without prejudice to any different prevailing mandatory rule of the Customer's country of habitual residence if the latter is qualified as a Consumer.
For any dispute arising from the application, execution and interpretation of these General Conditions of Sale, the Court of Naples shall have exclusive jurisdiction if the Customer has made the purchase for purposes related to entrepreneurial, commercial, professional or craft activity.
For any dispute arising between the Consumer and the Seller the State of residence of the Consumer and the court in whose district the Consumer has its residence or domicile shall have jurisdiction.
(to be substituted for placing online with pop-up or point and click)
According to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that he/she has carefully read the contract and expressly approves the following clauses:
Art. 4 (availability of products and tacit confirmation of cancellation as per g));
Art. 5.f. (duties and taxes of the destination country);
Art. 6 (limitation of liability for late delivery and non-receipt of goods, penalties);
Art. 9 (express termination clause);
Art. 8.b2 - 10 (limitations of liability);
Art. 11 (exclusive jurisdiction for Customer who is not a Consumer).
PAYMENT MODE
We offer different payment methods to make your purchase simple and secure. All transactions are operated by bank FIDEURAM - INTESA SANPAOLO PRIVATE BANKING SPA.
CURRENCIES
We accept payments in all major currencies. However, we prefer euros, British pounds (GBP) or American dollars (USD).
Payments made in other currencies may be subject to additional costs.
HOW TO PAY
Bank Transfer
To pay by bank transfer, just ask your bank to make a payment for Parcop s.r.l. including the number of the proforma or the reference number of the order online. All details with account number, IBAN and personal data are indicated in the pro forma invoice received as official quotation or purchase order via website.
The only IBAN for payments by bank transfer is IT65L0329601601000067339925
BIC (SWIFT): FIBKITMM
Bank name: INTESA SANPAOLO PRIVATE BANKING SPA, VIA MONTEBELLO 18, MILAN, IT
Credit Cards
We accept most of the major credit and debit cards including Visa, MasterCard and American Express. To offer a secure solution to our customers we rely on the STRIPE payment gateway in order to protect and encrypt your data.
PayPal
The safest immediate payment method in the world to make online purchases, your transactions are safe thanks to PayPal purchase protection. Our e-mail address for payments through PayPal is the following: wia.pay1@gmail.com
Stripe
If you wish to purchase out of our website by credit card, send an e-mail to billing@wiautomation.com with the reference of the products concerned, our team will be happy to send you an e-mail payment request, clicking on the link you can complete the payment. If you are already in possession of our quotation, just specify the reference number in the mail to send.
VAT
Customers residing in Italy pay 22% VAT.
European Union customers are not subject to VAT payments, as long as their VAT number is provided. Without the latter, VAT is 22%
Customers residing outside the EU do not pay VAT under any circumstances.
Invoicing
All products are always supplied with a purchase invoice.
WE DELIVER WORLDWIDE
WiAutomation ships worldwide with DHL EXPRESS. Our company has special agreements with DHL, so we are able to offer fast and safe deliveries all over the world. All shipments are insured. Note: for shipping outside the European Community customs fees may be applied. For companies: They must communicate to WiAutomation the business name, the registered office address and the VAT id number, all this information is necessary for invoicing. In case of storage or delivery the customer is responsible for paying all costs. Delivery times may vary for products out of stock according to the time of the manufacturer/supplier. Tracking information will be available when the shipment will left our warehouse. Please note : We are not responsible for delays in updating the shipping / delivery information on the DHL platform, sometimes it may happen that the tracking information may not be available until 24 hours after sending the goods. Once your order is shipped, you will receive a confirmation email with the tracking number. WiAutomation after entrusted at shipping courier the package is not responsible for any delivery delay.
DELIVERY RATES & TIMES
The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days.
Delivery periods for the ordered products are purely indicative : delivery times are subject to change depending on delays on production by the manufacturer or delays on processing by the supplier.
SHIPPING
WiAutomation will deliver to the Client at the address provided, the products selected and ordered by the client, in accordance with the procedures detailed in the paragraphs above, through a carrier and / or forwarding agents. Delivery will occur according to the timings specified in the order confirmation.
Upon receipt, the client must check the conformity of the delivered products with the order, and only thereafter shall proceed with the signing of the documents of delivery, with no prejudice to the right of withdrawal provided for in the clause relating to the “Right to Withdrawal”.WiAutomation assumes no responsibility for any delay or failure to deliver the goods due to force majeure events, such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and any other event that may prevent, in whole or in part, the performance of the contract within due time.
WiAutomation shall not be liable towards any party or third parties for damages, losses and costs incurred as a result of a failure to perform the contract for the reasons mentioned above.